Refund and Returns Policy

At HALTER Packaged Mineral Drinking Water, we take pride in delivering high-quality products and ensuring customer satisfaction. If, for any reason, you are not fully satisfied with your purchase, we offer a straightforward Return & Refund Policy. Please read the following guidelines carefully to understand our return and refund process.

1. Eligibility for Returns:

1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at wecare@halter.co.in. We will gladly arrange for a replacement or issue a full refund, including any shipping charges incurred.

1.2 Incorrect or Incomplete Order: In the rare event that you receive an incorrect item or an incomplete order, please notify us within [Insert Number of Days, e.g., 3 days] of receiving the package. We will work promptly to resolve the issue and ensure you receive the correct products as per your original order.

1.3 Change of Mind: While we strive to provide accurate product descriptions and images on our website, we understand that you may occasionally change your mind after placing an order. In such cases, we offer a return option within [Insert Number of Days, e.g., 7 days] of receiving the product, subject to the conditions outlined below.

2. Return Conditions:

2.1 Products in Original Condition: To be eligible for a return or refund, the product must be in its original packaging, unused, and in the same condition as when you received it. Please ensure that all seals and packaging materials are intact.

2.2 Proof of Purchase: To process a return or refund, we require a valid proof of purchase. This may include the order confirmation email, invoice, or any other receipt provided at the time of purchase.

3. Return Process:

If you wish to initiate a return, please follow these steps:

3.1 Contact Us: Send an email to wecare@halter.co.in with the subject "Return Request" and provide the following details:

• Order number
• Reason for return
• Description of the issue
• Attach clear photographs of any damaged or defective products (if applicable)

3.2 Return Authorization: Our customer support team will review your request and provide you with further instructions, including a return authorization (RA) number if applicable.

3.3 Shipping the Return: Pack the product securely and include the RA number (if provided) on the package. Ship the return to the address provided by our customer support team. Please note that the cost of return shipping will be your responsibility unless otherwise specified due to a damaged or incorrect item.

4. Refund Process:

Once we receive and inspect the returned product, we will notify you of the status of your refund. If the return is approved, we will initiate the refund to your original payment method within [Insert Number of Days, e.g., 7 days]. The time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.

5. Non-Returnable Items:

Certain items are non-returnable and non-refundable unless they are received in a damaged or defective condition. These items include, but are not limited to, products with expired shelf life and products with broken seals.

6. Policy Updates:

We may update this Return & Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting on halter.co.in.

If you have any questions or need further assistance regarding our Return & Refund Policy, please don't hesitate to contact us at wecare@halter.co.in.

Thank you for choosing HALTER Packaged Mineral Drinking Water, and we look forward to serving you with our commitment to quality and customer satisfaction.